Service for Verizon Reaching Fresh States
Comments: 0 - Date: March 22nd, 2010 - Categories: Blog Tags
Having a target of providing the best possible customer service experience, Verizon is presenting its Service Commitment to Verizon FiOS customers in Indiana, Oregon and Washington. Residential prospects creating the switch to FiOS TV, Web and voice products and services can count on smooth, no-hassle service as they join the hundreds and hundreds of other clients who’ve by now chosen Verizon as their home-entertainment provider in these areas. “Verizon’s FiOS is clearly the much better choice, and – contrary to our cable competitor’s claims – Verizon remains committed to FiOS in these areas,” said James V. O’Rourke, Verizon’s North Central location president. “The Verizon Company Commitment is our promise to FiOS customers that their transition to a lot more sophisticated home-entertainment providers will likely be smooth and simple.” Under the commitment, the Verizon technician who installed the service are going to be accessible to make sure the customer’s support is working and to reply queries from Day A single. New prospects get a direct phone number to reach the technician who installed their service, need to they’ve any questions after the work is accomplished.
Verizon service employees will also examine in by mobile phone with clients inside the very first 30 to 45 days of installation to response any inquiries, review the customers’ first bill and make certain they know how you can reach Verizon round-the-clock for any future desires. Furthermore, ongoing training is accessible at pick out place Verizon Plus shops, where customers can come in with equipment or system queries and get hands-on demonstrations and answers to their queries. The Company Dedication is component of a program to assure that Verizon customers have the ideal encounter. For instance, Verizon has simplified its bill format to far more obviously present every single element of bundled FiOS services, taxes, fees and more charges for video on demand and set-top boxes, among others.